Your “buyer’s guide” to mental health billing services, and the important questions you should be asking prior to hiring one, answered below:
1. Are they good at what they do?
It’s important to know the track record of mental health billing services when making a decision. What do they claim that they will achieve for you? One metric to keep in mind is what percentage of claims will pass the first time they are submitted. A high percentage ensures that there will be minimal denials and follow-up, which indicates a well-run and knowledgeable staff. Another number to pay attention to is how soon EOBs will be posted after they are scanned in to the staff. Any given time over 24 hours is too long for what competent, effective mental health billing services should provide.