Isu The Olson Duncan Agency

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ISU Insurance Services - The Olson Duncan Agency

"One Responsible Source for ALL your Insurance needs"

As an independent insurance firm, locally owned and managed by a staff of dedicated professionals, we don't limit your choices. We commit our energies to offering you the best value for your insurance needs by accessing those particular insurance companies that offer the ideal combination of coverage, price and service. With our unique affiliation through the ISU International network, we bring together the market clout of the 6th largest U.S. Insurance Broker. These benefits include access to over 300 insurance companies, the expertise of insurance professionals in the over 100 ISU offices coast to coast, and the ISU resources for placement and service of your insurance risks. We are proud to offer our clients the high level of personal interest inherent in an independently owned firm combined with the strength and resources of a national organization... the best of both worlds.

Thank you for the update and thank you for your efforts and diligent follow-up. You have been very helpful along the way. While I am sure this is a small policy in the scheme of things you made me feel like I was an important client. I appreciate your guidance, insight and support in the process. I am not sure of your position at The Olson Duncan Agency however if there is someone that you report to please, forward my message to them.

Your efforts on behalf of your firm reflect very positively on them and your industry as a whole. — Best Wishes, CB

I would like to commend your employees for demonstrating exemplary customer service. My wife and I approached your company in order to switch from our current insurance broker. Servicing our account was no small feat but your employees quickly acquired access to our account and began sorting through the paperwork. They endured much frustration in attempting to facilitate our policy and the fact that I was continually calling them to ascertain the status of our account didn't help either.

Yet through it all, they maintained their professional composure and have rectified our account in an efficient and timely manner.

I write this letter in hopes that they will be recognized for their dedicated service. It is refreshing to see employees in a service industry going far beyond the call of duty to their customers. — Sincerely, B.A.

Just a little note to thank you for helping me the other day regarding my policy and also for calling to assure me that all was well. I so appreciate good service and your wonderful help leads me to believe you are a valuable member of the company your work for. — Thank you, K.M.

Thank you, once again, for going out of your way to send me the additional insurance documents I request each year.

It's wonderful to have someone like you to work with. I appreciate your helpfulness and warmth immensely. — Fondly, P.S.

A short note to tell you that we know, what you surely know already, that your associate is a credit to your firm.

We thought that you would like to hear this even though you already know it. — Very truly yours, W. S and M.N.