SmallCart Systems

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Small-Scale ITIL Solutions by SmallCart

SmallCart Systems uses the Information Technology Infrastructure Library (ITIL) framework to improve upon your existing information technology processes. By using a trusted framework such as ITIL, SmallCart is able to deliver an exceptional solution that not only fits your company 's needs in reducing the cost of technology but also improve service quality to the business.

Technology Transformation

Our organization is buying too many or too little licenses for applications used in our enterprise.
Our employees are installing applications that are not authorized for company use.
Our information technology department is always making modifications to servers, applications, or services without proper notification to the business.

Information Technology is not fixing issues in my organization fast enough.
We always have the same issues come up time and time again.
Our company size is changing, we need to better plan to deal with the support for the company of tomorrow.

Continuous improvement is always essential as the organization grows and shrinks based on the business. Through the addition of Operational Technology Management solutions a organization can better improve their ability to respond to an outage and plan better for the future. Improvements in how quickly IT is able to respond, better metrics on where IT needs to improve, and reducing the number of outages in the infrastructure are covered under Operational Technology Management.

Service Portfolio Management

Employee Self Service, Knowledge Base, Service Catalog, Request Management

Our employees want to have better insight as to the status of their helpdesk issues
Our helpdesk wants to provide a knowledge base on how to fix issues before contacting the helpdesk
We'd like to offer our employees the ability to order technology resources, software, and hardware.
Our company would like to turn the information technology into a service oriented organization.

Aligning your business needs to technology has always been a priority concern for the technology departments of large organizations. SmallCart's unique approach is able to bring the value of the Service Portfolio to the small and mid-sized organizations. The Service Catalog gives better insight to what services are available to the business and builds a stronger link to the value of the IT organization to the business. Service Portfolio Management is also the first step if your technology department is looking to becoming a service-oriented part of the organization to bill back for services to the business.