http://www. gmgjani. com

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"GMG Janitorial's commitment to services, response time to questions, as well as follow-up and quality control have been realized in a very positive fashion."

Janitorial Service and Building Maintenance
GMG Janitorial provides complete janitorial service and building maintenance service to commercial clients throughout the greater San Francisco Bay Area. Founded in 1987, by Gina Gregori, our President, the company has grown to service over a million square feet of commercial properties.

We are passionately committed to customer service and are as proactive as possible with every client. For example, many facilities managers waste time and dollars tracking down issues, and managing the service company themselves rather than delegating this effort. Our management team has over a hundred years' of janitorial experience, which combined with the use of leading edge technology, means that often we inform our clients first about issues - and address them -- before they cam become major problems. Our client satisfaction is high as evidenced by the longevity of our client relationships.

Long Term View
We take the long term view in our relationships with clients (both prospective and actual), staff and vendors. Janitorial Service is an intangible product, and so it is vital that our customers can easily differentiate our service from those of our competitors. We use open disclosure on all our sales proposals confident in the knowledge that we deliver on all services contained in a proposal. We are happy to provide free estimates for budget purposes even if we do not make a sale this time. We view this as an important part of relationship building and client service. Through experience, we find that when the time is right the client returns and chooses our service.

All client services are detailed in our clear and concise contracts which means no buyers' remorse. We are accountable for all the duties that have been agreed upon. Our janitorial staff and management are fully trained in safety and cleaning and in the specific requirements for a client property. Our bilingual supervisors ensure janitorial service is maintained at the highest level on a nightly basis. Regular client walk throughs are performed by our Quality Control Managers, and Customer Service Representatives.

We maintain a 4-hour service level response to client email yet regulary beat this target. Once we take over a new client. we consistently see a significant reduction in the number of issues raised by facility managers.