Kolaxo Contact Center Services

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Kolaxo CCS is providing industry specific services so that the agents could better understand the customer’s requirements and provide solutions that are more acceptable. To keep the high standard of our services we keep the keen observation on the demographics of your customers to increase the quality of your customer support and identify the common pain points. We are using Cisco handsets to ensure perfect communication. These expensive IP phones are the cause of efficient call picking, call dispatching, putting caller on hold, and large display of caller identification screen to let our know before picking up the call that who is calling. These telephone sets are also enabling us to provide better voice and proficient communication with customers. Our employees take small and continuous steps with the motive to satisfy customers. To ensure the satisfaction of the customers our agents have the capability to bend according to situation and ensure uttermost satisfaction of customers. Using our experience, we can also recommend business to change their procedures that can improve the satisfaction. Our service is helping the businesses to build and grow stronger relationship with customer by providing ease to call anytime they want and getting the energetic response each time. This service is helping businesses to understand and reach more number of potential buyers by satisfying more number of customers and enjoy positive word of mouth.