DirectBuy is a "one-stop shopping" destination offering spacious, well-organized design clubs where members can browse and select merchandise in a comfortable, hassle-free environment. New members receive an orientation to help them understand the shopping process and are assisted throughout the length of the membership by trained product specialists in all product categories.
DirectBuy takes special care to ensure that members receive the best service, which includes:
- A thorough New Member Orientation to help them enjoy all the benefits of membership.
- Trained Product Specialists across five major categories of merchandise: home furnishings, home improvement, flooring, entertainment and outdoor, and accessories.
- Trained personnel that deliver more than 90% of all merchandise purchased by members at below market freight rates to ensure safe, cost-effective, and timely product delivery.
- Local inspection of all merchandise at each of the club warehouses to ensure mint condition when received from the manufacturer.
- Professional design, delivery, and installation services through its network of outside suppliers, contractors, and installers.
- Covering all merchandise by manufacturer's warranty (when applicable).